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How to Optimise Your Call Queue Management
Phone Systems

How to optimise your call queue on your phone operating systems.

Are you struggling to keep up with customer call volume? Are customers getting frustrated with long wait times? Call queue management is an important part of providing outstanding customer service. Optimising your call queue can reduce hold times and improve the overall caller experience. Here are a few tips on how to do just that.

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WIFI 6
WiFi

WI-FI 6: How Much Faster Is It?

Wi-Fi is about to get a whole lot quicker. That’s fantastic news: faster internet is always in demand, especially as we use more bandwidth-demanding applications, games, videos and music streaming on our laptops and phones.

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The 7 KPIs For Measuring IT ROI
Growth Hack

The 7 KPIs to measure IT ROI

Small business owners know that IT is essential for your company if you’re reading this. But are you spending your money in the right way? Are you seeing a good return on investment (ROI) from your IT spending?

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DHCP Explained
News

DHCP Explained

What is DHCP, and what does it do? This blog explains DHCP – the Dynamic Host Configuration Protocol. It also details the distinction between a static IP and a dynamic IP.

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Business Tech Predictions for 2022
Tech Tips

Business Tech Predictions for 2022

2022 is here, and it’s looking to be another exciting year in the world of business technology. While we aren’t quite in the era of flying cars and robot servants just yet, there’s plenty to look forward to in the year ahead. Today we’re going to share some of the most exciting developments we can expect to see over the next 12 months. On top of that, we’ll share some of our top tips for using technology this year and protecting yourself from cybercriminals.

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Tech tips for small businesses 2022
Tech Tips

5 Tech Tips for Small Businesses in 2022

Small business owners will be looking for IT and tech advice to boost productivity and profits in 2022. Technology has developed significantly in the past 18 months: specifically, the tech businesses have maintained operations during the pandemic. Small Business Owners will be looking at how they can use this newfound knowledge to drive their small business into profitability. Here’s what we’ve learned about business tech since the advent of the pandemic that you can put into practice in your firm for 2022.

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office 365 vs Google Workspace
Tech Tips

Office 365 vs Google Workspace: What’s the Difference?

Office 365 and Google Workspace are two of the most popular office software systems. The primary difference between these two is that Office 365 is a subscription-based service, while Google Workspace’s basic package is free to use for all users. This means that you can get started with Google Workspace right away without having to purchase any software or pay monthly fees. Both ecosystems have great features and will appeal to different businesses and users.

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Phishing Scam
Tech Tips

Top 5 Phishing Scams

According to Google Ngram Viewer, since 2005 the word “phishing” has seen a 105% increase in literature and day to day usage. The last five years alone has seen a

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Old Computer
Tech Tips

7 Signs You Need A New Computer

Is your computer doing one or more of the following… 10 minute start-up times Struggling with multiple applications Unable to updates security software Noisy fans working overtime Refusing to work

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5 Ways to Accurately Predict Annual IT Hardware Expenses
Tech Tips

5 Ways to Accurately Predict Annual IT Hardware Expenses

In this blog post, we will cover about five ways to predict annual hardware expenses accurately. We’ll cover topics such as IT software upgrades and IT hardware upgrades. The goal is to help you get a handle on the costs associated with maintaining your infrastructure so that you can plan accordingly and not be surprised by unexpected expenses down the road.

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Tech Tips

5 Steps to Improve Your Ransomware Resilience

At any time, your business could be subject to a ransomware attack. The only way to avoid the devastation this type of attack can cause to companies is to be prepared. Keep reading as we share the five steps any business should take to improve their ransomware resilience this year.

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Internet Speed for VoIP
Phone Systems

Internet Requirements for VoIP

Do you know the internet requirements for VoIP? This blog post will break down exactly what you need to know so that your business can be successful. We’ll also discuss some of the common misconceptions and answer questions about it.

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Windows 11 Upgrade
Educational

How To Avoid Windows 11 Upgrade Disasters

The new version of Windows will launch in the next few weeks, but many businesses are predicted to be confused by the upgrade. The current operating system is similar to 11 with strict hardware requirements. And even newer computers won’t run it unless they have a specific security feature switched on.

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IT Services Buyer's Guide
2024

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Here's a free download of our informative guide that will help you make the best
IT decisions for your business.
Insights on business IT infrastructure
Guide on how to choose an IT partner

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