Getting your team comfortable with reporting cyber crime is crucial for your business, but it may not have been on your radar before.
You might assume that with all the security technology in place, you’re well-protected. However, your employees are your first line of defence, indispensable in identifying and reporting security threats.
Consider this scenario: One of your employees receives a suspicious email that seems to come from a trusted supplier. It’s a classic phishing attempt—where a cyber criminal masquerades as someone else to steal your data.
If the employee ignores it or assumes someone else will handle it, that seemingly innocuous email could lead to a significant data breach, costing your company dearly.
The reality is, fewer than 10% of employees are reporting cyber crime or phishing emails to their security teams. That’s alarmingly low. Why? Here are a few reasons:
- They might not understand its importance.
- They fear repercussions if they’re wrong.
- They believe it’s someone else’s responsibility.
Moreover, if they’ve been reprimanded for security mistakes in the past, they’re even less likely to speak up.
A major reason employees don’t report security issues is simply a lack of understanding. They might not recognise a security threat or grasp why reporting it is essential. This is where education plays a vital role, but it must be engaging and jargon-free.
Think of cyber security training as an interactive and engaging experience. Use real-life examples and scenarios to illustrate how a minor issue can escalate into a major problem if not reported.
Simulate phishing attacks and show the potential consequences.
Make it clear that everyone has a crucial role in safeguarding the company. When employees realise their actions can prevent a disaster, they’ll be more inclined to report anything suspicious.
Ensure your reporting process is simple and straightforward.
Even if your employees are keen on reporting cyber crime, a complicated reporting process can deter them. Consider easy-access buttons or quick links on your company’s intranet.
Ensure everyone knows how to report an issue.
Regular reminders and clear instructions can make a significant difference. When someone does report something, provide immediate feedback. A simple thank you or acknowledgment can reinforce their behaviour and show them their efforts are valued.
It’s all about fostering a culture where reporting cyber crime is viewed positively.
If employees fear judgment or punishment, they’ll stay silent. Leaders in your company need to set the tone by openly discussing their own experiences with reporting issues. When senior management talks openly about security, it encourages everyone else to do the same.
Consider appointing security champions within different departments.
These individuals can support their peers and make the reporting process less daunting. Keep security a regular topic of conversation to ensure it remains at the forefront of everyone’s minds.
Celebrate the learning opportunities that arise from reported incidents.
Share success stories where reporting helped avoid a disaster. This not only educates but also motivates your team to remain vigilant and speak up.
By making it easy and rewarding for your employees to report security issues, you’re not just protecting your business; you’re also fostering a more engaged and proactive workforce.
Encourage open communication, continuous learning, and avoid shaming anyone for their mistakes. The faster issues are reported, the easier and cheaper they are to resolve, keeping your business secure and thriving.
This is something we regularly assist businesses with. If we can help you too, get in touch.
