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Get Your Staff On Board with Cyber Security

With all the investments that you have on yourself your team, it’s important to note that any of your our in danger of getting lost during these times.

Protect you and your team with these simple nine (9) essential tips to get you on board with Cyber Security:

• Share information
• Make it personal
• Lead by example
• Implement an easy to understand policy
• Drill it from the start
• Make it regular
• Start with the basics
• Offer rewards
• Run drills

Make things happen with your team and learn more about how you can improve together.

How to Optimise Your Call Queue Management
Phone Systems

How to optimise your call queue on your phone operating systems.

Are you struggling to keep up with customer call volume? Are customers getting frustrated with long wait times? Call queue management is an important part of providing outstanding customer service. Optimising your call queue can reduce hold times and improve the overall caller experience. Here are a few tips on how to do just that.

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