The COVID Scams That Steal Your Data

There have been some shocking online scams in the last 6 months. As cyber-criminals have taken advantage of the global pandemic.

We don’t want your business to be caught out. So our new video shows you the scams you and your team should watch out for – both at work, and at home.

Take Our 60 Minute Security Challenge

We’re the local data security experts. And one of the things our team prides itself on, is quickly finding ways that hackers could damage your business.

In fact, if you give us just 60 minutes, we’re confident we’d find something wrong with your IT setup that places your data security at risk.

Watch our new video to find out more – then contact us to start your 60 minute security challenge.

How to Choose the Right IT Support Company

Searching for the right IT partner is a lot like looking for the perfect lover, you meet a lot of unusual people before you finally find the right one. Along with this so-called search for your partner comes the awkward questions that you may want to ask them and similarly, here are five (5) difficult questions to ask an IT support company:

  • Who will be responsible for looking after me, day to day?
  • Do you specialise in one sector?
  • What’s your customer retention rate?
  • How much of your revenue comes from fixing problems as opposed to anticipating them?
  • What’s the worst IT disaster you’ve ever had to deal with?

Learn about how to choose the correct IT partner for your company by downloading our FREE guide:

Preparing to Go Back to Your Workplace

There are two things that we are unsure of regarding the lockdown. First, is when it will end, and second is what will be the new normal when it does. To be ready, here are three important factors to consider when you go back into your workplace.

Continue reading

Keep Your Company Data Safe on Staff’s Devices (BYOD)

Due to the pandemic, the new “normal” today is working from home. There’s no denying that this pandemic has brought several challenges to many businesses from around the world. One of these challenges is cybercriminals who are taking advantage of the current situation that we all face.

To keep you protected, here are seven (7) factors that you may want to closely check for your safety:

  • Passwords
  • Who else has access to the device?
  • Do they have the latest anti-virus protection installed?
  • Are they using the most current operating system?
  • More updates
  • Which VPN?
  • Update your handbook

It is crucial that we stay safe in terms of our health, but also for our businesses. Learn more on how you can protect your business.

Get Your Staff On Board with Cyber Security

With all the investments that you have on yourself your team, it’s important to note that any of your our in danger of getting lost during these times.

Protect you and your team with these simple nine (9) essential tips to get you on board with Cyber Security:

• Share information
• Make it personal
• Lead by example
• Implement an easy to understand policy
• Drill it from the start
• Make it regular
• Start with the basics
• Offer rewards
• Run drills

Make things happen with your team and learn more about how you can improve together.

How We Help Dental Practices Thrive

In our 16 years of operating, we have been helping dentists and their many practices to grow.

We have been fortunate enough to gain the support of the dental community over the years and trusted as the leading provider of phone systems for dentists. This has all been done through word of mouth and recommendations amongst peers, of our team and our service.

To help you (hopefully you’re a dentist reading this!) better understand why practice principles choose iceConnect, this blog post will break down what these phone systems exactly do and why it can enhance a practice’s marketing strategy.

Phone Systems

What are they?

Whether you own/run one or multiple sites, your practices can operate under a single telephone system that connects all locations and every single individual employee’s line.

Features include;

  • Silently listening into phone calls
  • Listening back on recorded phone calls
  • Taking office calls from any location with the use of an app
  • Creating on-hold menu options
  • Easily adding/removing new lines for employees
  • Transferring calls in and out of office easily

How can the phones boost productivity in my practice?

The phones run on a system that constantly records and monitors all activity, which is then compiled into statistical and analytical reports.

Available on a monthly, weekly or daily basis – as often as you choose, these reports offer crucial insights into how your interaction with your patients is impacting on business progression. They can provide answers to questions that could help advance areas of your business you didn’t know needed improvement.

KPIs We Provide For Dentists

  1. Number of abandoned calls
  2. Number of new patient vs. existing patient calls
  3. Average time to answer a call
  4. Average time spent talking to patients
  5. Daily list of abandoned calls so they can be called back
  6. Individual extension statistics comparing receptionist activity.

With all this information, you can begin to see where you could improve and any changes you can start making today e.g. making sure staff answer every single call.

Based on the information you find, the marketing methods you use can be tailored easier to your existing patients or new patients because now you know their behaviours and habits.

Could A Puppy Get Your Business Hacked?

How lovely. Lisa in accounts has a brand new puppy.

It’s taking over her life. There are photos on her desk. It’s all she seems to talk about. Hey – she even changed her password to include his name.

And suddenly that puppy has become a security risk to your business.

Hackers are clever. They look at social media feeds, and build profiles of people based on what they share. You’d be surprised many people base their passwords on their pets or children’s names.

We’ve created a new video about this very subject. You need to watch it now.